Quote from Admin - Back of House on August 30, 2023, 8:26 pm

Committed to Excellence

Our mission at Back of House is to establish a platform that embodies trust and transparency for performers and crew members, spanning both amateur and professional companies and productions.

• Respecting Anonymity & Free Expression: We champion the principles of anonymity and free expression. Every individual possesses the right to voice their thoughts without fear of retaliation, censorship, or unwarranted attention.
• Unedited Content Policy: We maintain an unyielding commitment to never editing or altering content submitted through our services.
• Embracing Positivity and Candidness: We do not suppress, filter, or remove content based solely on its positivity or negativity. Every voice matters.
• Acknowledging Leadership: We permit content that references individuals holding prominent roles within a company, such as those with a substantial impact on the work environment (Owners, Creative Directors, Board Members, etc.). This content should pertain to their work-related behavior or performance. We value this information as a representation of a company’s culture and insight for job seekers. Content negatively addressing identifiable individuals beyond this group is not allowed.
• Moderation: In collaboration with our community, we actively moderate content and suspend users who disregard our community guidelines or the professional nature of our services.
• Impartial Stance: Back of House remains impartial, serving as a neutral platform for user-generated content. We refrain from arbitrating factual or opinion-based disputes among users and their current or former employers. Our moderation practices are aligned with these Guidelines, ensuring our neutrality in all instances of dispute.
• Uniform Review Standards: We uphold consistent review standards for all content.
• Methodical Moderation Process: Our content moderation involves a two-step process. Initial review employs proprietary technology that assesses various content attributes. Content not passing the initial review undergoes human moderation by a team to determine its alignment with our guidelines. Additionally, certain content flagged by users undergoes a secondary human review.

Guidelines

• Avoidance of Abuse: Refrain from posting content that is aggressive, offensive, or targets an individual in a malicious or disrespectful manner.
  • Targeted Abuse: Targeted abuse aims to humiliate or degrade individuals or groups intentionally.
  • Unwanted Sexual Content: Do not share or submit unwanted sexual content or sexually objectify individuals without their consent.
  • Respectful Communication: Do not employ insults or profanity to demean others. We particularly monitor repetitive use of insults or profanity with an intent to harass or intimidate. Offensive terms, while not universally actionable, might be reviewed based on context and intent.
  • Hateful Content: Avoid direct attacks on individuals or groups due to factors such as race, ethnicity, national origin, caste, sexual orientation, gender, gender identity, religious affiliation, age, disability, or severe illness.
• Safety Concerns: Alert us if content indicates that a community member poses a potential risk to themselves or others. ​​​​​
  • Violent Threats: Do not issue threats of physical harm against others, which encompasses threats to kill, torture, sexually assault, or harm individuals or their property.
  • Wishes for Harm: Refrain from expressing desires or hopes for harm, including wishing death, illnesses, tragic events, or other physical adversities on individual.
  • Incitement of Violence: Do not incite, endorse, or encourage acts of violence or harm, including advocating self-harm or inciting atrocity crimes such as crimes against humanity, war crimes, or genocide. This also extends to indirect incitement using coded language.
  • Violence Glorification: Avoid celebrating or praising violent acts where harm has occurred. This includes expressing gratitude for harm or glorifying violent groups. This also incorporates the glorification of animal cruelty.
• Slurs and Offensive Stereotypes: Do not use slurs or stereotypes. Slurs target specific groups, while stereotypes make unwarranted assumptions about specific groups.
  • Misinformation: Abstain from sharing false information on our services.
  • Trolling: Do not post offensive statements intended to disrupt discussions.
  • Privacy: Unless using your real identity in our Community feature, abstain from sharing content that discloses your identity. Avoid revealing the identity of another user or non-Leadership without a warranted reason. Instigating harassment through revealing personal or confidential information is prohibited.
  • Impersonation: Do not deliberately impersonate another person, living or deceased.
  • Private Information: Prevent sharing content that divulges confidential, non-public internal company data, including merger details, source code, customer lists, manufacturing techniques, R&D activities, budgets, financial outcomes, and technical know-how.
  • Irrelevant or Spam Content: Refrain from posting content irrelevant to the context, irrelevant product or service recommendations, product or job referral links, redundant content, context-lacking content, or excessively personal content. Content meant as an advertisement will be rejected.

Photos

Avoid uploading copyrighted photos you don't own, or photos containing:

• private personal information
• explicit sexual content
• workplace violations
• confidential data

Enforcement

Our services enable content reporting by anyone. Please note that the content on our platform reflects individual and highly subjective opinions. The expressed viewpoints belong to our users and not Back of House. Depending on circumstances, we retain the right to take the following actions:

• Notify a user about flagged content.
• Suppress or restrict the visibility of content violating our Community Guidelines.
• Temporarily or permanently suspend accounts or service privileges.
• The duration of suspensions varies based on offense severity or recurrence frequency.
• Repeated or grave offenses can lead to indefinite or permanent bans. Dismissal from the Community or specific groups.

Theater Pages & Reviews

In conjunction with our overarching guidelines outlined above, the following supplemental guidelines apply to Employer pages and reviews:

Review-Specific Guidelines

To contribute to a constructive, balanced, and authentic community, observe the ensuing directives:

• Truthful and Opinion-Based: Your review should truthfully represent your personal opinion and experience with your current or former employer. While we do not arbitrate factual disagreements, we expect you to stand by your statements within your content.
• Balance: We encourage you to incorporate multiple perspectives, including both positive and negative aspects, to offer a comprehensive review. While not mandatory, balanced reviews enhance community engagement.
• Caution with Language: We recognize workplace discussions can evoke strong emotions, but we withhold approval for reviews containing certain profanities, violent threats, or discriminatory language aimed at individuals or groups. However, discussions involving workplace-related situations, including most discussions of illegal activities, discrimination, and sexual harassment, are permissible.
• Originality: Your reviews should be primarily composed of original content. Limit the use of extensive quoted material from external sources, such as websites, emails, or other reviews.
• Relevance and Quality: Ensure your content is contextually relevant and displays sufficient quality. We reject reviews employing excessive capitalization, filler content, or language that detracts from the main message. Well-structured content enhances the credibility of your review.
• Privacy Assurance: To protect privacy, avoid self-identification or inclusion of contact information (for yourself or others) within your reviews. Link Avoidance: Eliminate advertising, self-promotion, and irrelevant links from your reviews.

Photos

Do not upload:

• Screenshots (except videoconferencing screenshots that don't include of employee names, locations, minor images, or inappropriate content, at our discretion).
• Images of marketing material, logos, or websites.
• Individual portraits.
• Patient photos in healthcare settings.
• Images unrelated to employment settings.
• Incriminating photos of workplace violations.
• Photos for which you lack copyright ownership.
• *Photo captions must adhere to our Guidelines

Theater & Owner Response Guidelines

Owners possess the right to respond to reviews on Back of House. Owner responses also adhere to our Guidelines, allowing owners to include their contact information and pertinent web links (e.g., links to internal company policies, ethics/compliance hotline sites, etc.).

• Incentive-Free and Uncoerced Content: We remove content if evidence suggests users were incentivized or coerced into providing it.
• The Right to Respond: Each owner is granted the right to address reviews authored by users, providing the employer's perspective.
• Courtesy in Responses: Maintain a professional and courteous tone when responding.
• Non-Identification: Do not disclose the identity of the reviewer.
• Avoidance of Threats: Refrain from threatening legal action or punitive measures against reviewers. Kindly note that Back of House moderates employer responses post-publication. Consequently, if a response fails to align with the guidelines, it may briefly appear before we remove it. You will receive an email notification in case we remove your response.

Important Information

We value companies that encourage actors, performers, and crew members to share genuine reviews on Back of House. However, do not offer incentives in exchange for reviews. Positive reviews will be removed if evidence indicates individuals were compensated or coerced into contributing content. Back of House places a premium on anonymity, thus disallowing employers from requesting confirmation of Back of House posting from performers and crew members.